How Contesta Works

A virtual receptionist service like Contesta provides highly trained agents who answer calls on behalf of your business. They can handle a range of tasks, from message taking and appointment scheduling to call patching and after-hour services, functioning not as just an answering service, but a valuable extension of your team.

While many virtual receptionists and answering services focus on English first with Spanish as an option, Contesta offers the opposite. We recognize how important it is to have team members with 100% fluency in Spanish for primarily Spanish-speaking businesses or businesses with bilingual needs in Spanish and English. Our team is experienced, reliable and ready to provide professional service in both languages, with a primary focus on Spanish.

Contesta is designed to seamlessly integrate with your existing workflow. You forward your existing business number to us and provide us with custom instructions for handling your calls. We’ll answer incoming calls on your behalf, following your instructions, and send you a comprehensive record of each call through your preferred communication channel(s).

Yes, our receptionists undergo rigorous training to understand your business, including industry-specific terminology and requirements. This enables them to provide a professional, efficient, and knowledgeable service that enhances your brand’s image.

Absolutely. Contesta prides itself on providing a scalable solution that grows with your business. As your needs change, our services can be adapted accordingly to continue meeting your requirements effectively.

Yes, Contesta’s services are available 24/7 to ensure no opportunities are missed. Our virtual receptionists are available to handle after-hour calls, ensuring uninterrupted, top-quality service for your clients at all times.